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Return Policy

We accept returns within 30 days from the date you received your order. To be eligible for a return, please make sure to have the original receipt of purchase and keep the original packaging and box.

To initiate a return, please contact us via phone or email. We will provide you with a return label and a Return Authorization (RA) number, which is required to process your return. The RA number allows us to track your return and ensure timely and accurate processing of your refund or exchange.

Please note: returns cannot be processed without an RA number, and items must be returned in their original condition.

Random House / Grandfather Frost / Alaska Gallery

Russian American Company

1-800-742-6228